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SHIPPING AND
DELIVERY TIMES

SHIPPING AND DELIVERY TIMES

SHIPPING AND DELIVERY

The products ordered at the ANA SOUSA online store will be shipped and delivered on weekdays, Monday to Friday. By accessing the area My Account,you can see all orders made from your account and check the status of your order in real time. We can only guarantee the proper delivery of an order if the shipping address of the product is duly filled out. A delivery is considered made or a product is considered delivered when the delivery receipt is signed at the agreed address.


SHIPPING COSTS

Shipping rates are applied per order. That means that if you order more than one article, you only pay once for shipping expenses. However, ANA SOUSA reserves the right to split the delivery of the order, for example, if a portion of the order is delayed or unavailable. In this case, the customer will be notified by e-mail. We will use the email address supplied by the customer at the time of the purchase.

Deliveries in Portugal, Portuguese Islands of Madeira and Azores - free on purchases over €25. In purchases less than that amount, the shipping costs will be €4 per order. 

Deliveries in Spain - free on purchases over €50. In purchases less than that amount, the shipping costs will be €15 per order. 

Deliveries in all EU countries (except Portugal and Spain) - free on purchases over €80, except for countries with customs and tax policies different to the most European Union countries. In purchases less than that amount, the shipping costs will be €15 per order.

Deliveries in all countries outside the European Union - free on purchases over €120. In purchases less than that amount, the shipping costs will be €20 per order.

Orders shipped to countries outside the EU, or with tax and customs policies different from most EU countries, may be subject to taxes, duties and taxes levied in the destination country (import taxes). The recipient of an international shipment may be subject to import taxes when this shipment arrives in their country. The recipient may have to pay additional charges for customs clearance.

ANA SOUSA has no control over these charges, nor is it able to make an estimate.

Costum policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, there may be delays beyond the estimated time of delivery.


DELIVERY TIME

After you registered your order, your payment will be confirmed and if all the parts ordered are available, ANA SOUSA is committed to making its posting, observing the following deadlines:

Deliveries in Portugal - within 2 working days.

Deliveries in  Portuguese Islands of Madeira and Azores, and Spain - within 2 and 4 working days.

Deliveries in all EU countries (except Portugal and Spain) - within 2 and 4 working days (indicative deadline).

Deliveries in all countries outside the European Union - within 8 and 10 working days (indicative deadline).

ANA SOUSA will not be liable or responsible for any failure to perform, or delay in perform of, any of obligations that is caused by events outside our reasonable control (Force Majeure Event - includes any act, event, non-happening, omission or accident beyond our reasonable control).