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If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 15 calendar days after delivery, as long as:
 * The products are unwashed and not used in any way (you are allowed to try garments or shoes for fitting, unless we have indicated otherwise - but you cannot wear them)
 * The product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
 * The product is complete: e.g. both items of a pair must be returned
You cannot return:
 * Products that have been tampered with an affixed seal that is broken


If your return has been made for whatever reasons than justified by the existence of a defect or noncompliance of the products, ANA SOUSA does not refund the shipping costs.