If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 15 calendar days after delivery, as long as:
* The products are unwashed and not used in any way (you are allowed to try garments or shoes for fitting, unless we have indicated otherwise - but you cannot wear them)
* The product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
* The product is complete: e.g. both items of a pair must be returned
You cannot return:
* Products that have been tampered with an affixed seal that is broken
If your return has been made for whatever reasons than justified by the existence of a defect or noncompliance of the products, ANA SOUSA does not refund the shipping costs.